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| Frequently Asked Questions. |
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How do I transfer service? |
Answer: |
Please call our office between 8:00 AM and 4:30 PM, Monday- Friday. A non-refundable $40 service charge will be applied to your first months billing. |
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Question: |
Can I schedule a tour of WCSA’s facilities? |
Answer: |
Yes! We are delighted to give tours to any size group. Call our office to schedule. |
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Question: |
Can I get an extension on my bill? |
Answer: |
Yes. If you can’t pay your bill before disconnection of service, an extension form may be completed at our office or over the phone. All penalties and handling fees are still added to your account. The form requires you to give a date and time when your payment can be expected. |
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Question: |
Can I make a time payment? |
Answer: |
Yes. Time payments are available for customers with high water bills due to leaks. After completing a form at our office, you will have a certain amount due by a designated day every month. All penalties are credited unless time payments and current water billings are not paid by the designated due date. |
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Question: |
Where is my water shut-off valve? |
Answer: |
In the event of an emergency, it might be necessary to turn off the main water valve coming into your home. It is important that everyone know where their main water shut-off valve is located. In most homes, it is located on the basement wall where the water line first enters the house. The shut-off valve is the first valve on the pipe. |
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Question: |
Do you have an adjustment policy for leaks? |
Answer: |
Yes. If you find leak in your line or inside your home have it repaired and contact our office for more details. You can also download a leak adjustment form from our web site under the customer service request tab. Please complete this form and return this to our office as soon as possible. |
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Question: |
Why do I have low water pressure? |
Answer: |
Many factors influence pressure, including elevation, line size, and system demand. If you have a question about your water pressure, please call our office. |
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