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Upcoming Meetings
2014-04-23
April 23, 2014 Regular Meeting


Departments

Residential and Non-Residential Water/Wastewater Service

 

To Establish New Residential Water or Wastewater Service
FOR NEW CONSTRUCTIONS or EXISTING HOMES WITH A PRIVATE WATER SOURCE Download this application form for Water or Wastewater Service, print it, fill it out, and then bring it with your payment to the WCSA Business Office during normal working hours. Please bring it to our Office at least 7-10 business days before a new connection is desired. If you need an application form faxed to you, contact our office at 276-628-7151. All applications must be approved by the WCSA Office before any action will be taken.
Click here for
downloadable form
To Transfer an Existing Service
ONLY IF THERE HAS BEEN WATER AT SERVICE ADDRESS PREVIOUSLY - All Applications for service are available by, Walk-In, Mail, Fax, Phone, or Downloadable Electronic Copy below. This prescribed application form must be completed and submitted to the WCSA business office at least twenty-four hours before the transfer of service can be complete.

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downloadable form
To Change a name or address on an Existing Account
Please download the form below and send back to our office as soon as possible or call and speak to a Customer Service Specialist. There will be no charge if the name change is due to a Death, Separation, Divorce or Marriage.
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downloadable form
Disconnection of Service
Please open the following download for procedures on how to make a disconnection of service.

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downloadable form
Leak Adjustment Request
The customer is responsible for service charges based on all water that passes through the meter. WCSA may, however, in its discretion, determine that the indicated use was abnormally high. If the customer determines that the abnormally high use was the result of a leak, he may cause the leak to be repaired, notify WCSA of the facts, and request abatement. Adjustment will be made only when the amount is over $10. WCSA requires that such notification and request be in writing and may, upon reciept, adjust the account as follows:
a. Any high bill or bills must be paid when due, or a billing dispute must be filed with WCSA prior to the due date.
b. A subsequent routine meter reading must verify that usage has dropped to normal levels.
c. When the above conditions are met, the account may be adjusted such that the abnormally high amount due for any one billing period (of abnormally high usage) is calculated from two readings for the two normal periods immediately prior to the period of the abnormally high usage.
d. Only one abatement will be extended to a customer within any 12 month period. However, this abatement may be applied to two consecutive bills, if the high usage occurred due to a single leak.
e. If documentation indicates that the leak occurred outside the home, such that the water did not enter the wastewater system, any wastewater system charges will be adjusted to the average of the preceding two bills.

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downloadable form
Rental Transfer Request
The Owner must fill out a service reversion transfer form and pay the processing fee for the transfer of rental accounts. This form must be complete on an annual basis to continue this service. A $20.00 fee to the landlord will be charged for transfers of service. If you are interested in this service please download the form below and return to our office as soon as possible to begin this type of service.
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downloadable form
Dispute a Bill
Customers who have a disagreement with a billing has a right to formally dispute the bill. All bills, delinquency notices advised the customer of this right. This form must be completed before the due date on the bill that is being disputed. Customers may officially sign and file a dispute at the WCSA office or may request a WCSA Customer Service Specialist to prepare this form for them over the phone.

If you have a disagreement with your billing please download the following dispute form and return it to our office before the due date to avoid late charges being added to your bill.
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downloadable form
Consent for Service Billing
Please open the following for consent for service form.
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downloadable form
To Establish New Non-Residential Water or Wastewater Service
Download this application form for Non-Residential Water or Wastewater Service, print it, fill it out, and then bring it with your payment to the WCSA Business Office during normal working hours. Please bring it to our Office at least 7-10 business days before a new connection is desired. If you need an application form faxed to you, contact our office at 276-628-7151. All applications must be approved by the WCSA Office before any action will be taken.
Click here for
downloadable form

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