August 20th, 2026
Precautionary Boil Water Advisory Issued for
Maintenance and leak repair, which requires localized system depressurization. Impacted addresses are all customers on Heather Drive, Willow Lane, Woodway Drive, Autumn Road, Four Seasons Drive, Ivy Road and Brynwood Drive, Bristol, Virginia.
Customers within this described area are under a Precautionary Boil Water Advisory due to line repair and depressurization; customers should boil water until advised by the Washington County Service Authority that this boil water notice has been lifted and precautionary measures are no longer required.
Washington County Service Authority Waterworks
Este informe contiene información muy importante sobre su agua potable.
Tradúzcalo o hable con alguien que lo entienda bien.
BOIL YOUR TAP WATER
Failure to follow this advisory could result in stomach or intestinal illness.
The Virginia Department of Health, in conjunction with the Washington County Health Department, is advising residents in the vicinity of the above-described areas who may be connected to WCSA water line to use boiled tap water or bottled water for drinking and cooking purposes as a safety precaution. This precaution is necessary as WCSA is repairing a water main break.
DO NOT DRINK TAP WATER WITHOUT BOILING IT FIRST
Boiled or bottled water should be used for drinking, beverage and food preparation, and making ice until further notice. Boiling kills bacteria and other organisms in the water. Boiling is the preferred method to assure that the tap water is safe to drink. Bring all tap water to a rolling boil, let it boil for one (1) minute, and let it cool before using, or use bottled water. Use caution boiling water; let water cool before attempting to move container to avoid spills, scalds and burns. Boil amounts of water that you can safely handle.
To address this problem, WCSA is repairing the water line, cleaning and testing to Virginia Department of Health requirements.
WCSA will inform you when this Precautionary Boil Water Advisory has been lifted.
Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.
WCSA will take two sets of bacteriological samples in the area of the main waterline depressurization.
Given that both sets of bacteriological samples are absent for total coliform and E-coli the notice will be lifted. WCSA will notify those affected when the boil water advisory is lifted.
For more information, call Washington County Service Authority (276) 628-7151.
Date: August 20th, 2026
Notice of Sewer Smoke Testing in Damascus
Beginning Aug. 10, 2026
Washington County Service Authority (WCSA) will begin sanitary sewer smoke testing in the Damascus community starting Aug. 10, 2026. This testing is part of WCSA’s ongoing efforts to maintain the reliability and efficiency of the sewer system, and to identify locations where stormwater or groundwater may be entering the sewer lines.
During smoke testing, a non-toxic, odorless smoke is introduced into the sewer system through manholes. The smoke travels through sewer pipes and may exit through vent stacks on homes or other structures, allowing technicians to identify leaks, cracks or improper connections in the system.
The smoke used is safe, non-staining, and non-invasive, and it poses no health risk to residents, pets or property.
Residents may see smoke coming from roof vents, yard drains or manhole covers during testing. This is normal and simply indicates that the sewer system is functioning properly. The testing process does not require crews to enter homes or businesses.
This work helps WCSA reduce inflow and infiltration, prevent sewer overflows and ensure the long-term performance of the wastewater system serving the community.
For more information, click here.
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UPCOMING MEETINGS
Regular Board Meeting
August 24 @ 5:00 pm - 7:00 pmRegular Board Meeting
September 28 @ 5:00 pm - 7:00 pmRegular Board Meeting
October 26 @ 5:00 pm - 7:00 pm
FAQs
EMERGENCY NUMBERS
If you have an emergency to report please call:
276-628-7151
between
8:00 a.m. and 5:00 p.m.
A WCSA Customer Service Specialist will be happy to assist you.
All calls after 5:00 p.m.,
please call:
276-628-7151
and remain on the line for Emergency Services.
Reliable Home Repair Plans
Home repairs don’t always give advanced warnings. They just happen. That’s why being prepared with a home repair plan is important.